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Terms & Conditions

Each item in your order is sold and delivered by Toms Pipes PVT. LTD., Kottayam
  • Your privacy is important to us, and we know that you care about how information about your order is used and shared.
  • The domain name www. tomspipes.com (hereinafter referred to as "Website") is owned by Toms Pipes Private Limited a company with its office at Industrial Estate, Industrial Nagar P.O., Changanacherry, Kottayam – 686 106.
  • When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you give consent periodically to receive communications via electronic records from us or as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
  • Toms Pipes is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  • Membership on the Website is free for buyers. Toms Pipes does not charge any fee for browsing on the Website. Toms Pipes reserves the right to change its Fee Policy from time to time. In particular, Toms Pipes may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website.
  • Toms Pipes website may provide some outsourced products (made by some other manufacturers). Quality of such products is ensured by Toms Pipes Pvt Ltd.
  • Sometimes, when your order arrives, you may realize that the product isn’t exactly what you expected. In rare cases you might find that delivered product is defective or damaged and in such cases, Toms Pipes Pvt Ltd accepts request for returning a delivered order. The buyer should contact Toms Pipes customer care (see contact page in the website) within 7 days after delivery. After the 7 – day period, Toms Pipes Pvt Ltd has the authority to discard the claim or accept the claim for return. Buyers should ensure proper storage of the delivered products.
  • While using the website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and you shall be responsible for all activities that occur under your Display Name and Password.
  • You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership to the website and refuse to provide you with access to the Website.
  • Toms Pipes is not responsible for any non-performance or breach of any contract entered into between Third-party dealers and Sellers. Toms Pipes cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Toms Pipes shall not and is not required to mediate or resolve any dispute or disagreement between Third-party dealers and Sellers.
  • The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Toms Pipes is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Third-party dealers and the Buyer. Toms Pipes is not responsible for any information given by any Third-party dealers regarding the items and service provided by Toms Pipes
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